1.1. These terms and conditions (hereinafter the Terms) apply to the legal relationship between a person (hereinafter the Guest) and Pargi 28 hotell OÜ (hereinafter the Hotel), the owner of the Park Hotell Jõhvi online booking environment www.parkhotelljohvi.ee (hereinafter the Booking Environment), arising from the booking and purchase of accommodation and other services.
1.2. In addition to these Terms, the legal relationship between the Hotel and the Guest is governed by the Hotel’s booking and payment terms, the Hotel’s house rules and the legislation in force in the Republic of Estonia.
1.3. Transactions in the Booking Environment may be made by persons with active legal capacity who are at least 18 years of age. Responsibility for the consequences of a booking made by a person who does not meet these requirements lies with the person whose bank account or payment card was used to make the payment.
1.4. The Hotel has the right to amend these Terms unilaterally. A booking is subject to the Terms published in the Booking Environment at the time the booking was made.
Company name Pargi 28 hotell OÜ
Registry code 16981282
VAT number EE102735697
Registered address Paju tn 2, 50603 Tartu, Tartu County, Estonia
Hotel address Park Hotell Jõhvi, Pargi tn 28, 41537 Jõhvi, Ida-Viru County, Estonia
Bank LHV Pank AS
IBAN EE567700771010334312
SWIFT/BIC LHVBEE22
Phone +372 5460 6000
E-mail broneerimine@parkhotelljohvi.ee
Website www.parkhotelljohvi.ee
2.1. When making a booking, the Guest enters their name, phone number, e-mail address, arrival and departure dates and the number of guests in the Booking Environment. When booking on behalf of a company, the company name and registry code are also added.
2.2. The Guest is responsible for the accuracy of the information provided.
2.3. A booking is confirmed once the Guest has received a booking confirmation by e-mail. The confirmation states the booked services, the price, the conditions of the selected rate and the cancellation deadline.
3.1. All prices are in euros and include value added tax applicable in the Republic of Estonia.
3.2. The room price depends on the room type, number of guests, dates and the selected rate. The conditions of each rate (including prepayment, changes and cancellation) are set out in the rate description in the Booking Environment and in the Hotel’s booking and payment terms. Please read them before making a booking.
3.3. Breakfast is included in the price if so stated in the rate description.
4.1. For prepaid rates, the Guest pays for the booking in the Booking Environment via online banking or by Visa or Mastercard debit or credit card. Payments are processed by Montonio Finance OÜ.
4.2. By making the payment, the Guest confirms that they have read and agree to these Terms and the conditions of the selected rate.
4.3. If the room has not been paid for in advance, the Guest pays upon arrival at the Hotel. Payment at the Hotel can be made by Visa or Mastercard payment card or in cash.
4.4. The Hotel has the right to request payment card details upon arrival as a guarantee to cover any additional services and damages.
4.5. Invoices to companies can be issued by prior agreement.
5.1. During the stay, the Hotel’s house rules apply, including check-in and check-out times, smoking and pet rules, and the Guest’s liability.
5.2. The terms and prices of additional services (including stays with pets, early check-in and late check-out) are listed on the additional services page.
5.3. If the Hotel is unable to provide the booked room for a confirmed booking, the Hotel will offer a room of a higher category or equivalent accommodation at another hotel at no extra charge.
6.1. The conditions for changing and cancelling a booking and for refunds depend on the selected rate and are set out in the rate description in the Booking Environment, in the booking confirmation and in the Hotel’s booking and payment terms.
6.2. The cancellation deadline is stated in the booking confirmation. Cancellation before this deadline is free of charge. In the event of a later cancellation or a no-show, the Hotel has the right to charge the price of the first night.
6.3. If a prepaid (non-refundable) rate is cancelled, the prepaid amount will not be refunded.
6.4. A booking can be changed or cancelled via the link in the booking confirmation or by contacting the Hotel (broneerimine@parkhotelljohvi.ee, +372 5460 6000). When a booking is changed, the price and room availability may have changed.
6.5. No refund is given for unused nights in the event of early departure.
6.6. Any refundable amount will be returned to the Guest to the same account or payment card from which the payment was made within 14 days at the latest.
6.7. Under § 53 (4) 12) of the Estonian Law of Obligations Act, the 14-day right of withdrawal does not apply to accommodation services booked for specific dates. In the event of cancellation, the conditions set out in clauses 6.1–6.3 apply.
6.8. Separately agreed terms apply to groups (from 5 rooms).
7.1. The controller of the Guest’s personal data is Pargi 28 hotell OÜ. Data is processed in accordance with the General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.
7.2. The Hotel transfers the personal data necessary for processing payments to the processor Montonio Finance OÜ, and the data necessary for managing bookings to the booking system provider Confemar OÜ.
7.3. The Hotel does not disclose the Guest’s personal data to third parties without the Guest’s consent, except where required by law.
7.4. More information is available in the Hotel’s privacy policy.
8.1. Please submit any complaints as soon as possible at the hotel reception or by e-mail to broneerimine@parkhotelljohvi.ee. The Hotel will respond to a complaint within 15 days.
8.2. Disputes between the Hotel and the Guest are resolved through negotiation. If no agreement is reached, a Guest who is a consumer has the right to turn to the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority (www.ttja.ee) or to a court.
8.3. Matters not regulated by these Terms are governed by the legislation in force in the Republic of Estonia.